At Polina Perri we follow a fair customer service policy. High-class service is as important to us as beautiful design. We believe our dedicated approach to servicing our clients has given the art of inviting the respect it deserves.
By anticipating every detail we eliminate the many stresses associated with wedding planning. We create schedules outlined with milestones so that clients feel confident at every step of the purchasing experience. Whether local or worldwide, all clients receive the same premium service.
We are always willing to help, and we feel good only when you are satisfied. If you are unsatisfied - please contact us. In the event of an error or typo on our end, we will fix it as soon as possible. If you are unhappy for any reason - we will work with you on a solution.
While we are committed to customer satisfaction, we also believe in being respectively compensated for our time and work. Our team worked out some specific cancellation and return policies for certain cases. Those instances can be found on the ‘Cancellations & Returns’ page.