Shipping & Returns

SHIPPING

Polina Perri Invitations ships worldwide to different countries. International orders can be placed directly from the ‘Shopping Cart’ page on our website. 
Our system will automatically count the delivery cost basing on weight and rates of shipping company. Delivery service is fully trackable, the parcel will be shipped to the submitted address upon the signature. 

Important Customs Information Regarding Taxes And Fees

When shipping internationally to the countries from outside of Europe Union, - customs, taxes, brokerage and other import fees are the responsibility of the customer. Our international delivery prices do not include any taxes or other fees that may be applied to your order upon delivery in your destination country. Payment of duties, customs, taxes and all other fees associated with buying overseas me is the responsibility of the customer. Please read your home country’s rules on purchasing merchandise from the Europe Union for more information.
 

Alternative Shipping Methods

TNT Express and UPS Saver has a transit time of 1-2 business days and is fully trackable. If you wish to use these services – contact us and we will manually add the cost of delivery of your order to the shopping bag. Taxes, duties and other fees charged by customs are not included in the price of UPS Standard and are the responsibility of the buyer.
 

CANSELLATIONS & RETURNS

IMPORTANT: We strongly advise you to order a sample of the card you are interested in to ensure you are pleased with the quality of product. Personalized items are not the subject of refund - as soon as you changed your mind after the order is already printed with your personal details we will not be able to sell these products to somebody else. However there are some exceptions to the rule – please read them below.   

Customer approved errors or typos

We cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. We do our best to call attention to any errors we may see during the proofing process, however final proofing is ultimately the responsibility of the client. Once approved, your stationery will be printed exactly as shown in the final proofs. Should you find an error on your stationery - let us know. If your ready stationery does not match your approved proof, please contact us immediately and we will reprint the affected cards free of charge.   

Colors and computer monitors

We do not accept returns because your printed stationery does not match the colors you see on screen. This is because all monitors display color in a different way. If you are concerned about color, we strongly recommend ordering a sample.   

Tints of cardstock/paper

Due to the peculiarities of the production process, the tone of handcrafted papers and design cardstock used for our wedding stationery may slightly differ from the batch to batch.

If you place two separate orders at different times, then the shade of the paper appliques/cardstock might differ, but within the same order, there will not be any differences.

 

Cancelling an order after proofs are received

For orders that require proofs, there is a cancellation fee of 25% or £100, whichever is greater, in case you cancel your order AFTER your proofs have been emailed. It is a fee for the time we spend designing your personalized proofs. Once completed, that part of the order cost cannot be refunded.
If you are unhappy with your proofs for any reason, let us know immediately. Our designers are dedicated to providing the excellent design. If something does not suit you, our designers are always eager to work with you until you are satisfied.

Cancelling an order after the approval

We may or may not be able to cancel your order after it has been approved for printing. Should you need to cancel, please contact us asap. If your order has not yet gone into production, we may be able to cancel it and process your refund less the design costs, as detailed in the previous section. If your order has completed the printing process, we will not be able to cancel and refund your order.
All the artwork for the invitations is free. However we will ask you to pay £50 deposit for the work with such complicated and time-consuming mock-ups as multi-paged order of service (more than 4 printed pages) and direction maps. The deposit will be deducted from the total sum of your order. As soon as you decide to cancel your order the deposit for this work will not be refunded.   

Returning samples

We cannot accept returns on samples. Samples are a way to estimate our cards in person. If you decide to use another vendor or do not like the sample, that is not a reason for a return. If you received the wrong sample, please contact us and we will correct our mistake. We will also refund the samples that are temporarily out of stock.

Missing/Damaged Items

In case of missing or damaged items/details or the shortfall in quantity, the term for the customers' complaints consideration is 7 business days after the order receipt. Should you notice the incomplete quantity of the wedding stationery delivered or the defective items, please contact us asap. The customers' complaints regarding the incomplete shipment of wedding cards or missing/damaged details, submitted to us later than 7 business day term after the delivery date won't be considered. 

 

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